Before shipment
Prescription fulfillment occurs only after provider review and, when appropriate, issuance of a prescription. Timing may vary when additional information is required.
Discreet packaging
Eligible orders are prepared in plain exterior packaging intended to protect privacy during delivery.
Delivery estimates
Any delivery window shown on the website is an estimate, not a guarantee. Weekends, holidays, weather, carrier disruptions, address problems, and clinical review may affect timing.
Tracking and addresses
When tracking is available, it is sent using the contact information associated with the order. Customers are responsible for providing a complete and accurate delivery address.
Delays, damage, or loss
Contact support promptly if tracking shows a problem or a package arrives damaged. Replacement and refund eligibility depends on the circumstances and applicable pharmacy, carrier, and legal requirements.
Returns
For safety and legal reasons, prescription products generally cannot be returned for reuse or resale. Contact support before discarding a shipment or taking any action.